How do I order?
Browse the website, add the items you want to buy to your basket and submit your order. When we receive your order we will communicate withing 24 hours for the confirmation through email or by calll . If you have any technical problems with adding products to your basket please email us.
Once I place an order online how long will it take to receive the sales order?
We will email you the sales orders within 24h hours of receiving your order, unless the order is placed late on a Friday afternoon, over the weekend or on a public holiday, in which case we will get back to you on the next working day. If you have not hear back from us in 24 hours please email us so we can confirm your email address.
How can I make changes to my order once I have submitted it online?
Please email your order number with the changes to email@example.com
Do you deliver or can I collect?
We do deliveries if total bill 20 OMR or more only in Muscat; however you are also welcome to collect from our store in Al Hail South , Noor Plaza .Delivery: You can choose to have your order directly delivered to your home for an additional fee .
How do I pay for my order?
Payments can be made by Electronic transfer or a bank deposit . Payment must only be made after you have received a sales order. Sales orders are only valid for 48hrs, thereafter stock items may have to be checked again for availability
Can I pay my order COD?
All orders must be paid in full before they are processed.
Can I order now and pay later?
The sales order is valid for 48 hours, if you would like to make payment and 48 hours have passed please email us so we can confirm the items are still available.
How long does to take to receive the items once I have paid?
We try and have all orders delivered within 1-2 working days from receipt of payment in Muscat.
If I do not like the product can I have a refund?
We try to accurately display all our products online if you have received a product which is different to the product displayed online we will happily collect the item from you and refund you for the item. If the product has been displayed accurately and you do not like the product once you have received it, we will gladly exchange it for you, but this will be at your own cost to return the product. In both cases, products will only be exchanged if they are unused and in original packaging.
What is your cancellation policy of party arrangement ?
A 25% cancellation fee of the total order is applicable on all supplies and services four days in advance. No refund will be applied on the day of the event.
Will my order be delivered to my door or to my post office?
We will deliver your order to your door..
What is your physical address?
Our Store located in Al-Hail South - Noor Plaza
What are your trading hours:
Saturday– Thursday 9:30am to 13:00 pm Then 16:30 - 22:00
Friday 16:30 - 22:00
But our website never sleeps so place your order and we'll take action as soon as we are available.
Can you source items which are not on your website?
If you are looking for a particular item which is not on our website, please email us and we may be able to source the item for you.
Are the balloons supplied inflated or un inflated?
We deliver air or helium filled balloons but you have to notice the Latex balloon stand for 8 Hours and Foil Balloon from 1-3 Days
Do you have a wholesale price list?
We sell to the public and do not have wholesale prices. All our prices are available online
Are all items in stock?
Most of our items are in stock and ready for delivery. However, certain items are available by order only. Items by order will take approximately 2-3 weeks for delivery.
Is there a shipping charge for non-stocked items?
Yes, any item that requires 2-3 weeks delivery, a shipping charge of minimum OMR 8.000 will be applied.
Can I place an order without registering my account?
No. You must register with us through “login” before or after you place your order. The system will not allow you to checkout without opening an account. The registration will not take more than a few minutes of your time. Once you have registered with us, your information will be saved which will make your shopping experience much faster on your next visit.
What should I do if I forget my password?
If you are a registered user and have forgotten your password, go to the Login page and click on the "forgot password?" link. Then type in your Login Name or your default E-mail address and click on submit. We will send your password to your default E-mail address.
Can I place an order over the phone?
Yes. You can contact us directly on 968 95956795 to place your order over the phone.
We hope to have answered most of your questions. Feel free to contact us for any further queries or clarification. Our friendly staff will assist you in any possible way.