If you are not completely satisfied with your order, simply return the item(s) to us within 6 days from the date of purchase.
Return with shipping receipt and products must be in new condition (unopened, unworn, and in the original box and/or packaging) with any labels still attached, and otherwise in a condition enabling us to sell the product as new.Items that are opened or damaged or do not have a packing slip or receipt may be denied a refund or exchange.
Shipping Cost will not be refunded.
If you would like to cancel your order, you can do so provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be canceled. However, you can return the item for a refund.
Cancellations of Special orders
Not-Retunable or exchange items:
- Wigs, beards, facial hair or any other type of artificial hair
- Prosthetics and accessories (ears, teeth, fangs, etc.)
- Undergarments, hosiery, socks and stockings
- Soiled, dirty or damaged goods and/or garments
- DVDs, CDs and other audio or video or audio-visual recordings and software
- Bundles, Party Kits and/or Costume Sets containing any of the above mentioned items
- Balloon Decorations
-Foil and latex Balloons
PROCESSING TIMEOnce our Customer Support Team has been notified of your request to return, it usually takes 10-15 business days for us to receive the returned item(s), perform a quality check, update your account and issue a refund. Depending on method of payment, your bank/financial institution may take 2-15 additional business days to process the transaction.